Support

FAQ

You've got questions

I've got answers! 

Shipping

Has COVID changed anything I need to know about?


Not really! It may slow down shipping still but everything else is business as usual. I'm a one person team keeping everything clean and safe as I go!




Do you ship outside of North America?


At the moment I don't but please reach out and we can work something out. I'll introduce more shipping options as needed!




What are the differences in my shipping options?


Canada

  • If you're a Victoria local, I wont charge you shipping!
  • For the rest of Canada I have two options, Regular post and Expedited post. Regular is the most competitive price but I'm not able to offer tracking. If you want to increase the speed and add tracking, Expedited is a good option!
The States
  • I now offer a more affordable shipping option via regular mail but I'm noy able to offer tracking with this route!
  • I also offer some more advanced shipping that Canada Post calculates to be as specific as possible. If you're in a rush or would really like tracking, this is the option for you!
I use sturdy mailers to keep your patches in great shape. If you have any questions or concerns with your order, get in touch! I want to help.




I just put through an order, when will it be shipped?


Thanks so much! We make at least 4 trips to the post office each week and we aim to ship within 3 days of ordering at the latest! You'll receive a notification once it's gone out and you can reach out with any questions along the way!





Patch wear and care

I've never ironed a patch on before. How do I do it?


You'll have it all done in no time. Each card has instructions on the back but I'm happy to cover it here as well. Here's a short video walking through the steps along with a couple tips!




I've ironed on my patch! How do I wash my clothes now?


Business as usual! I recommend putting your jacket or sweater inside out before washing on cold, then hanging to dry. If you use hot water or machine dry, over time that may weaken the adhesive.




Can I wear one of the wool patches?


I totally get it- the vintage look is hard to pass up. It's possible but I don't recommend it for everyone. They are sturdy but not tested for everyday wear and tear. Mainly, I wouldn't suggest putting them through the wash!

I have made some custom patches in the wool and in that case it's best to hand stitch and remove before washing your clothes, then reattach. This will give you the longest life out of the patch!





Returns

All of a sudden I don't like patches anymore. Can I return it?


I hope you'll have another change of heart but if for some reason the quality is off or it's not what you were expecting please reach out. I'll see what I can do for you on a case by case basis!





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